Position: Lead Advocate
Supervisor: Executive Director
The Lead Advocate provides direct Advocate services and as part of the leadership team, plans, administers and evaluates direct client programming. Position is responsible for advocacy, supervision, scheduling, coaching, training, and evaluating program staff.
Full-time, salaried position. The ability to work flexible hours is necessary. Primarily works business hours during the week, but duties will require working some evenings and weekends.
Provides crisis counseling, personalized safety planning and intervention for victims of domestic violence and their families.
Advocates for and empowers domestic violence victims responding to their individual needs as they navigate through the social service and legal justice systems.
Plans, administers, and evaluates direct client service programming with leadership team to provide high quality services for 24/7 domestic violence program and shelter.
Makes recommendations for policy to ensure high quality services.
Develops, review and evaluate procedures related to Program Services.
Provides ongoing supervision and oversight to all Program Services provided by program staff.
Regularly reviews client objectives, progress, and documentation through individual and group supervision methods.
Actively participates and facilitates Advocate team and staff meetings, trainings, and in-services.
Supports front-line staff in complex advocacy work. In some cases it may become necessary to provide limited crisis intervention counseling, case management and advocacy for battered women/men from the community.
Assists in the leadership team in hiring, supervising and evaluating program staff.
Performs regular (individualized and group) coaching, training and evaluation for program staff.
Completes accurate and timely reporting of program utilization, outcome and evaluation data. Uses accurate data to support grant writing, compliance with funder data requests, and implementation of ongoing or new programming.
Completes and maintains necessary documentation through established written and computer protocols.
Promotes a healthy shelter living environment by ensuring that shelter guidelines and responsibilities are followed by staff and shelter residents, addressing any issues immediately through proper protocol.
Represents Golden House, Inc. in the community through awareness activities, community collaborative efforts, ongoing and short-term committee involvement, and educational presentations.
Maintains a clean, professional appearance of facility by following protocol for accepting and storing donations, keep storage areas organized, and complete other tasks as assigned.
Maintains the confidential nature of client and business information.
Knowledge, Skills, and Abilities:
Knowledge of the dynamics of domestic violence.
Knowledge of professional social work interviewing principles and techniques.
Knowledge of casework principles and methods, social systems, family dynamics, group and individual behavior.
Knowledge of staff supervision techniques and models.
Knowledge of human development; strong understanding of attitudes, behaviors and development through the lifespan.
Knowledge of computers and the required software.
Ability to motivate and guide staff to complete expected work-plans in a timely and accurate manner.
Ability to be decisive and make constructive decisions, under the pressure of crises or emergencies, with appropriate knowledge and timing.
Ability to understand human behavior and to relate sensitively and effectively with victims of domestic violence and their families.
Ability to establish and maintain positive, cooperative working relationships with a wide variety of collateral resources.
Ability to plan and organize work and to make effective use of time.
Ability to communicate effectively both orally and in writing.
Ability to work the required hours of the position.
Minimum Qualifications Required:
Bachelor’s Degree in social work or related human service field required. Prior supervision and management experience preferred.
Associate or Bachelor Degree in business, leadership, or management field desired. Related education and experience will be considered.
Valid Wisconsin driver’s license.
Completion of criminal background check.
Typical physical and mental demands:
Requires sitting, standing, bending and reaching. Requires eye-hand coordination and manual dexterity sufficient to operate a computer and standard office equipment. Requires hearing within normal range and vision correctable to 20/20 to read communications, reports and computer terminals.
Must be able to analyze many variables and choose the most effective course of action for clients and/or the organization at any given point in time. Must be able to communicate and provide verbal feedback in a professional manner. Must be able to analyze causes of interpersonal conflicts and resolve complex communications issues. Must be able to resolve problems, handle conflict, and make effective decisions independently. Ability to give, receive and analyze information, formulate plans, prepare written materials, and articulate goals and action plans. Must handle novel and diverse work problems on a daily basis. Must be able to perform arithmetic calculations involving fractions, decimals and percentages.
This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The employee may be requested to perform job-related responsibilities and tasks other than those stated in this description.